what are your current shipping and processing times?
custom candles will require up to a week for processing. It does take about 3-5 days to receive your order after shipment.
what kind of fragrances do you use?
we use phthalate and carcinogen-free fragrances only. all of our fragrances are pet friendly, prop 65 certified and eco conscious.
what kind of wicks do you use?
our standard wicks are made of cotton.
what kind of wax do you use?
our wax is 100% natural soy wax. pet and vegan friendly!
how strong are your candles?
All of our candles can fill any sized room in a decent amount of time. you may also leave your candle unlit and with the lid open to smell it in your home.
what do we do after our candle runs out?
you may clean out your candle jar and repurpose the vessel! all stoneware vessels are waterproof, but are not food grade. feel free to use any of your vessels as planters or bring them back for 10% off your next candle!
candle care instructions
trim wick to ¼” before lighting. make sure your first burn reaches all the way to the edge of the jar. keep candles free of any foreign materials including matches and wick trimmings. only burn the candle on a level, fire resistant surface. do not burn candles for more than 4 hours at a time. stop use when only ¼’ of wax remains in the bottom of the jar.
burn within sight. keep away from flammable objects. keep away from children and pets.
candle bar faq
should I make a reservation?
yes! we highly encourage making reservations, as space fills quickly. walk-ins are not guaranteed a spot!
how long does the process take?
your reservation will be 90 minutes long; half of it will go towards creating your candle, the other half is waiting for your candle to dry! you may choose to hang out at Loomen, leave, or make more candles during that time!
how much does the experience cost?
at the time of booking a reservation, you will be charged a flat fee of $40 per person. this price includes a one-of-a-kind experience of creating a personalized candle at the loomen labs, an energizing host, and ample space to take selfies!
we charge a $10 shipping fee if you'd prefer to have your candle beautifully packaged and carbon neutral shipped to your home.
how many candles may we make?
you can make as many as you'd like with the time available! each additional candle is $20.
are you guys BYOB?
yes! You can bring you own alcoholic beverages, but we are required to check everyone's ID that will be drinking.
is there parking?
yes! we have metered parking just outside of our doors. there is also a parking lot directly in front of us on Passyunk and Bainbridge. please be mindful that parking does fill up later in the day when planning your trip.
can we bring food?
we do not allow outside food.
can I refill my candle from a past visit?
of course! if you bring back a vessel from a previous session, you can receive 10% off your session. we can also refill the candle for you — with any fragrance of your choosing — for $20!
do you do off-site events?
yes! loomen is mobile, so if you'd like us to be at your event, please contact us!
does loomen offer virtual workshops?
absolutely! if you have a group of at least 4 people, we can send you out all of the candle making supplies you'll need and host your event virtually!
why can't I join the session past 10 minutes of being late?
after 10 minutes of being late, you are considered a no-show and will not be refunded for your purchase. the reason for this being that our sessions are timed and on a rolling basis. you have ample time to make your candle within the time frame, but we do group instructions, and so to ensure all of our guests have an enjoyable experience, it's imperative that everyone is on time.
you may cancel your reservation as long as it is 24 hours before your reservation time for a full refund.
you may change your reservation as long as it is 24 hours before your reservation time
there are no refunds for curate-your-own candle experiences, unless you cancel 24 hours in advance!
merchandise purchased from the gift shop can be return 14 days after purchase as long as it is not a burned candle.
gift card faq
do you have physical gift cards?
we do not currently sell physical gift cards, as we are a zero-waste business, and try to minimize our uses on single-use items!
what can I buy with my e-gift card?
you may purchase anything in our website's gift shop or make a candle-making reservation with your e-gift card.
how do I use my e-gift card?
for gift shop purchases, once you're finished shopping and ready to check out, you will enter your gift card information when asked.
in order to make a candle-making reservation with an e-gift card, you must either fill out the form below or give us a call! we will ask for your e-gift card information, reservation date, time, and amount of participants at the time of your call.